Seeking Enterprise Support for ActiveMQ Classic?
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What Does Tomtribe Enterprise Support Cover?
Tomtribe Support Subscription Levels
Subscription Level
Bronze
Silver
Gold
Core Count
64 cores
120 cores
248 cores
Apache Tomcat
✓
✓
✓
Apache TomEE
✓
✓
✓
Apache ActiveMQ Classic
✓
✓
✓
SLA
24x7
24x7
24x7
Response Time
1hr
1hr
1hr
Incidents
unlimited
unlimited
unlimited
CVE Patching
unlimited
unlimited
unlimited
Developer Questions
1 parallel
2 parallel
4 parallel
Admin Contacts
2
3
4
Phone, Email, Portal
✓
✓
✓
Professional Services
3 days
5 days
10 days
Training
2 days
3 days
5 days
Feature Development
10 days
17 days
25 days
“It is very valuable for DFS to have a reliable partner to provision patches for the Open Source products in our production environments. We trust Tomitribe to provide us with security patches at short notice.”
Manfred KempfHead of AIS & IDP Systems at DFS Deutsche Flugsicherung
“Ridango's endorsement of Tomitribe demonstrates our commitment to maintaining a robust and secure infrastructure, with Tomitribe serving as a trusted partner for handling critical security updates.”
Ziga PodgrajsekHead of IT at Ridango AS
How We Count Cores
Our subscription levels are based on the core count allocated to the Java process where ActiveMQ runs, whether in virtual, containerized, or bare-metal environments.
Still not sure what your core count is?
Clarify your Core Count
Frequently Asked Questions
Do you provide support for ActiveMQ Artemis?
Currently, Tomitribe only provides support for ActiveMQ Classic.
How our customers use ActiveMQ Classic?
We’ve seen a range of architectural uses from simple active/failover, to more complex setups with networks of brokers, virtual destinations with selector caching, and custom plugins. We also have customers running ActiveMQ embedded in their own products, and run a wide range of producers/consumers including standard JMS in Java EE / Jakarta EE, Spring, STOMP, and XML/HTTP.
What is the most common Active MQ issues & how we help them?
The most common problems we see are with the persistence store, which is often misunderstood, issues with producers and consumers, and duplicate message delivery. We also assist with performance tuning, configuration, security and we can also develop (or advise you on developing) custom functionality for ActiveMQ. In addition to the regular tools that come with ActiveMQ, we also have our own command-line tools to assist with troubleshooting, which are continually evolving.
How are cores counted?
We consider the total number of cores—whether physical or virtual—across all instances of TomEE, Tomcat, and ActiveMQ when determining support coverage. This means every core running our binaries needs to be included under your support subscription.
Our approach ensures comprehensive support for your entire infrastructure, providing you with the necessary resources and expertise to maintain optimal performance and security for all your Tomitribe-supported applications.
For a more detailed description and examples please visit the subscription guide page
Do you offer CVE Patches & Notification?
In 2 years Tomitribe support has patched over 80 CVEs on Apache Tomcat, TomEE & ActiveMQ. Our teams work together to make surviving the frequency of CVEs possible. For more info visit our CVE Support Page.
Partnership Rewards
The Tomitribe Community Partnership Program is a rewards program designed to reduce the total cost of ownership of open source for our best customers. Modeled after a frequent flyer program, Enterprise Subscribers are rewarded with complimentary services that include time with the Tribe.
-
Included Professional Services, Training, Feature Development days are free rewards and not redeemable for cash
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Free rewards cannot be exchanged or traded and are non-transferable to other services or offerings
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Unused free rewards expire at the end of the service term
For more info visit Tomitribe Community Partnership Program
Get a Quote or Schedule a call with our Support & Sales Team.
To get a quote for support:
- Please fill in all required info and the “Core Count” field. If you are not sure how to count them here is some guidance. “How to Count Your Cores“
What to expect during the call (est. 30-40 minutes):
- A brief conversation about your organization’s needs and requirements.
- A slide deck of our yearly support subscription offers with Q & A
- Tailor quotation based on your needs and requirements
- No commitment whatsoever
We are looking forward to discussing your organization’s needs for support.
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